TERMS AND CONDITIONS:


1. Services


1.1 Into The New Coaching ("We," "Us") provides coaching services as outlined on our

website. Services are confirmed upon receipt of a signed client agreement and required

payment.


2. Payments


2.1 Full or partial payment is required to secure 1:1 and Group Coaching bookings, as

specified in your client agreement. Payment plans must be agreed in writing. Late

payments may incur fees. Digital product purchases require payment in full at point of

purchase.


3. Cancellations & Rescheduling


3.1 Cancellations with less than 48 hours’ notice will incur a 100% fee return of the full

session.


3.2 Rescheduling requires 24 hours’ notice and must occur within 6 months.


3.3 If we cancel due to unforeseen circumstances [including but not limited to illness,

technical failures, or natural disasters], you will be offered priority rescheduling or a 10%

discount on your next session. Refunds for cancellations follow Section 4 guidelines.


4. Refunds


4.1 Unused sessions may be refunded if requested in writing within 48 hours of the

session, minus a 10% administrative fee.


5. Intellectual Property


5.1 Content (e.g., worksheets, guides, digital materials) are for personal use only.

Unauthorised sharing or commercial use is prohibited and unauthorised use may result in

legal action or termination of access. Digital content [including the website] is copyrighted

and may not be repurposed.


6. Group Coaching


Sessions require minimum enrolment and may be cancelled/rescheduled by us with

notice [by email and/or SMS]. No refunds for individual no-shows. Participants agree to

maintain confidentiality and respectful behaviour.


6.1. Participation & Conduct:


- Participants in group sessions agree to respectful communication. We reserve the

right to remove anyone disruptive without refund."


6.2. Confidentiality:


- What’s shared in the group stays within the group. Participants must not record

sessions or share others’ personal stories."


6.3. Late/Missed Sessions:


- Group sessions cannot be rescheduled or refunded for individual absences.


Recordings (if offered) may be provided at our discretion.


6.4. Minimum Enrolment:- If the group fails to meet minimum enrolment, we may reschedule or cancel, offering a full refund or alternative options.


7. Digital Products


Downloads/courses are non-refundable and licensed for personal use only. Redistribution

or commercial use violates these terms. Should there be any defect in the digital product,

please report this within 14 days of purchase.


7.1. Access & Usage


- Digital products (e.g., courses, guides) are for personal use only. Sharing logins or

distributing files is prohibited.


7.2. No Refunds:


- Due to their nature, digital products are non-refundable unless defective or not as

described.


7.3. Technical Issues:


- We’re not liable for technical problems outside our control (e.g., internet outages), but

will assist with access issues where possible.


7.4. Updates/Discontinuation


- We may update or discontinue products with notice. Purchasers retain access to prior

versions unless otherwise stated.


8. Liability


8.1 Coaching is not a substitute for medical or therapeutic care. You are responsible for

your own decisions and outcomes.


8.2 We are not liable for indirect damages (e.g., lost profits) arising from your use of our

services.


8.3 Coaching/digital tools are provided in the best interests of the client but not

guaranteed.


9. Privacy


9.1 Your data is protected under our Privacy Policy. By using our services, you agree to

our use of cookies and data practices.


10. Changes to Terms


10.1 We may update these terms periodically. Continued use of our services constitutes

acceptance of changes. In the case of dispute resolution, parties agree to first attempt

mediation before litigation.


11. Governing Law


11.1 These terms are governed by the laws of the United Kingdom. Disputes will be

resolved through the oversight of UK Law.


Contact:


For questions, email: bernie@intothenewcoaching.com.


[Last Updated: 3 April 2025]